BackupAssist support resources
If you have a problem, we want to get you back up and running as soon as possible. Please use the resources below to find a solution to your problem
Frequently Asked Questions
If you have a general question about BackupAssist or the technologies it uses, you may find the answer to your question on our
FAQs page.
BackupAssist Documentation Archive
Browse our
BackupAssist documentation archive for a range of useful resources and product literature as compatibility / requirements datasheets, how-to / troubleshooting whitepapers, and
instructional videos.
BackupAssist Knowledge Base
The Knowledge Base contains documents that outline solutions to common support issues. If you are looking resolve a specific issue or error message, please search the
BackupAssist v4/v5 Knowledge Base first (the older BackupAssist v3 KnowledgeBase is also available
here).
BackupAssist Support Forum
Search the
BackupAssist Support Forum and post your own questions for discussion with the developers and other BackupAssist users.
Contact Zen Software for UK based support
Here at Zen Software, we provide free UK based technical support via email and telephone for all BackupAssist licences purchased directly through us provided the licence still has valid upgrade cover. You can contact us for support using any of the following methods:-
- Post your support query to us online
- Email our support team
- Call us by phone (or Skype!)
